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# My lead/customer doesn't see a contact card (or the "Maybe: [Name]" label)

Short version: **the "Maybe: [Name]" label is generated by the recipient's device, not by us.** It comes from an on-device Apple feature, and the setting that controls it lives on your lead's iPhone or Mac — it ships enabled by default, so if they don't see it, it's worth confirming the toggle on their device.

## What we control (and what we don't)

There are **two separate mechanisms**, and only one of them is on our side:

1. **What we control:** we add the contact on the sending line and can enable **"Share Name and Photo"** (Messages → Settings → General). That sends the recipient a prompt offering our name and photo, and can be set to share automatically with contacts or ask each time. But that produces a **save-contact prompt** on their end — it does *not* create the "Maybe:" label.
2. **What the recipient's device controls:** the **"Maybe: [Name]"** label itself. This is generated entirely on the recipient's device.

## How the "Maybe:" label actually works

Apple calls this **Siri Suggestions** (formerly "Suggested Contacts"). When a message arrives from a number that isn't saved in the recipient's contacts, their device checks its own local data — Mail, Messages, Calendar — for anything identifying that number, and shows "Maybe: [Name]" if it finds a match.

All processing happens on-device. Nothing is sent from our side, and there is nothing we can toggle to force it.

## Where the setting is on the recipient's device

Siri Suggestions ship **enabled by default**, so unless it's been changed at some point, it should already be on. Worth confirming on the device:

* **iPhone (current iOS 26):** Settings → Apps → Contacts → Siri → **"Show Contact Suggestions"**
* **iPhone (older iOS):** Settings → Contacts → Siri & Search → **"Find Contacts in Other Apps"** — same toggle, renamed
* **Mac:** not in System Settings — it's inside the Contacts app: Contacts → Settings → General → **"Show Siri Suggestions"**

## References

* Apple's documentation for the iPhone path: https://support.apple.com/guide/iphone/add-and-use-contact-information-iph3e0ca2db/ios
* The Mac path: https://www.idownloadblog.com/2015/10/22/how-to-disable-mail-contact-suggestions-iphone-mac/

Still not showing after confirming the toggle? Message us right here in the chat and we'll dig in.