> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.tuco.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I export my Unibox conversations and activity data as CSV?

## Steps

1. Open **Activity Log** ([https://app.tuco.ai/activities](https://app.tuco.ai/activities)) from the sidebar in your Tuco workspace.
2. Click **Export All Data** — the button in the bottom-right corner. It stays visible while you scroll.
3. Pick what you want:
* **Unibox conversations** — every message you've sent and received, grouped by contact so each thread reads top to bottom. Includes replies, tapback reactions (Loved, Liked…), voice notes, photo/video attachments, and calls.
* **Activity log events** — sends, deliveries, failures, fallbacks, campaign changes, CRM syncs, webhooks. You can tick exactly which categories you want.
4. Choose a date range (last 24 hours, 7 days, 30 days, or all time).
5. Click **Export CSV**. One file downloads per dataset you selected — if you picked both, the button will offer the second file right after the first.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/e/3/7/7e374bbd96522000/screenshot-2026-07-13-at-83604_aun350.png)


The files open directly in Excel or Google Sheets.

## What the conversations file looks like

Each row is one item in a conversation, in order. The **Kind** column tells you what it is — a regular `message`, a `reaction` (a tapback the contact left), a `voice note`, or a `call` — and the **Direction** column shows whether you sent it or received it. Delivery timestamps (sent / delivered / read) are included, so you can build reply-rate or response-time reports straight from the sheet.

## Good to know

* Exports only ever include data from the workspace you're currently in.
* Very large workspaces are capped at 50,000 rows per file — if you hit that, export in smaller date ranges.
* Full column reference: [docs.tuco.ai/features/export-data](https://docs.tuco.ai/features/export-data)